Refund & Return Policy

At Cottonx, we aim to provide customers with clear and accurate product information so they can make informed purchasing decisions before completing an order.

Please carefully review the product description, available sizes, colors, product specifications, quantity, shipping information, and other order details before completing your purchase.

No Returns

Cottonx generally does not accept returns on orders after they have been successfully placed and delivered.

All sales are considered final unless otherwise required by applicable law.

Customers should carefully review their order information before completing checkout, including:

Product selection
Size
Color
Quantity
Shipping address
Contact information

Once an order has been placed, customers are responsible for ensuring that the selected product and provided information are correct.

No Refunds

Cottonx generally does not offer refunds for completed purchases.

Once payment has been successfully processed and an order has been placed, the purchase is considered final.

Refunds will not normally be provided because a customer changes their mind, no longer wants the product, selects the wrong size, selects the wrong color, orders the wrong quantity, or provides incorrect information during checkout.

Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

Order Cancellation

Customers should carefully review their order before completing payment.

If you wish to request cancellation, please contact Cottonx as soon as possible after placing the order.

Because orders may enter processing quickly, we cannot guarantee that a cancellation request will be successful.

Once an order has entered processing, been prepared, or shipped, cancellation may no longer be possible.

If an order cannot be cancelled, the order will continue through the normal fulfillment process.

Wrong Size or Product Selection

Customers are responsible for selecting the correct size, color, product variation, and quantity before completing their purchase.

We strongly recommend reviewing the product information and sizing details available on the product page before placing an order.

Cottonx does not normally accept returns or provide refunds due to:

Incorrect size selected by the customer
Incorrect color selected by the customer
Incorrect product variation selected by the customer
Incorrect quantity selected by the customer
Change of mind
Personal preference
Product no longer being wanted
Failure to review product information before purchase

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Cottonx is not responsible for delivery problems caused by an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

This may include incorrect:

House or building number
Street address
Apartment or unit number
City
Postal or ZIP code
Contact information
Recipient information

Customers should carefully verify their shipping information before submitting an order.

Refused or Failed Deliveries

If an order cannot be delivered because the customer provided an incorrect address, refused delivery, failed to collect the package, or otherwise caused the delivery to fail, Cottonx does not normally provide a refund or replacement.

Any costs associated with failed delivery, return-to-sender services, or additional shipping may remain the customer's responsibility where applicable.

Damaged or Incorrect Items

Although Cottonx generally does not accept returns or provide refunds, if you receive an item that appears to be materially incorrect or damaged upon arrival, please contact our customer support team as soon as possible.

We may request photographs, order information, and other relevant details so that the matter can be reviewed.

Contact: support@cottonx.shop

Providing clear photographs and your order number can help us investigate the issue more efficiently.

Any resolution in such circumstances will be considered according to the circumstances of the order and applicable legal requirements.

Lost Packages

If a package is marked as delivered by the shipping carrier, customers should first check with household members, neighbors, building management, or the carrier where appropriate.

If you believe your package has been lost during transit, contact Cottonx with your order information so we can review the available shipping information.

A refund or replacement is not automatically guaranteed.

Return Shipping

Because Cottonx generally does not accept returns, customers should not send products back without first contacting customer support and receiving appropriate instructions.

Unauthorized returns may not be accepted or processed.

Cottonx does not provide prepaid return labels under its standard policy.

No Restocking Fee

Cottonx does not charge a restocking fee because standard returns are not accepted.

Restocking Fee: £0

No Hidden Charges

Cottonx does not intentionally apply hidden or undisclosed charges.

Applicable product prices and shipping charges will be presented during the checkout process before the customer completes the purchase.

Consumer Rights

This policy is intended to explain Cottonx's standard return and refund practices.

Nothing in this policy is intended to remove, restrict, or limit any consumer rights that cannot legally be excluded under the laws applicable to the customer's purchase.

Where applicable law provides a mandatory right to a remedy, that right will continue to apply.