Shipping Policy

This Shipping Policy explains how Cottonx processes and ships customer orders.

Please read this policy carefully before placing an order. By completing a purchase through our website, you acknowledge and agree to the shipping terms described below.

Shipping Fee

Cottonx charges a flat-rate shipping fee of £18 GBP per order unless otherwise clearly stated during checkout.

The applicable shipping charge will be displayed before you complete your purchase.

We do not intentionally apply additional hidden shipping charges.

Order Cut-Off Time

Our standard daily order cut-off time is:

5:00 PM

Orders placed before the cut-off time may be eligible to enter the processing queue sooner.

Orders placed after 5:00 PM may be treated as received on the next business day for processing purposes.

The cut-off time should be considered an operational guideline and does not guarantee same-day processing or shipment.

Processing Time

Our standard order processing time is approximately:

1 to 2 business days

Processing begins after an order has been successfully placed and payment has been received or authorized.

During the processing period, we may prepare the order, review order details, confirm product availability, and prepare the shipment.

Processing times may occasionally be affected by weekends, holidays, high order volumes, payment verification, incorrect customer information, or other operational circumstances.

Transit Time

After an order has been processed and shipped, the estimated transit time is approximately:

4 to 5 business days

Transit time refers to the period during which the shipment is being transported by the relevant shipping carrier or delivery provider.

Actual transit times may vary depending on destination, carrier operations, weather, holidays, customs procedures, and other circumstances outside our direct control.

Total Estimated Delivery Time

The estimated total delivery time for most orders is approximately:

5 to 7 business days

This estimate includes:

Processing Time: 1 to 2 business days
Transit Time: 4 to 5 business days

Delivery time estimates are provided for general guidance and are not guaranteed delivery dates.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.

Please carefully check the following information before completing checkout:

Full recipient name
Street address
Apartment, suite, or unit number where applicable
City
Postal or ZIP code
Country or region
Phone number, where required

Incorrect, incomplete, invalid, or undeliverable shipping information may result in delays, failed delivery attempts, returned packages, or other delivery problems.

Wrong or Incorrect Addresses

Customers are solely responsible for ensuring that the shipping address provided during checkout is correct.

Cottonx is not responsible for delays, delivery failures, lost packages, returned shipments, or other issues caused by an incorrect or incomplete address supplied by the customer.

If you notice an error in your address, please contact us as soon as possible. We may attempt to assist if the order has not yet entered processing or shipment.

However, address changes cannot be guaranteed once an order has been processed or handed over for delivery.

Any additional costs resulting from an incorrect address may remain the responsibility of the customer.

Shipping Delays

Although we aim to deliver orders within the estimated delivery timeframe, delays may occasionally occur.

Possible causes of delays may include:

Carrier delays
Severe weather
Customs procedures
High shipping volumes
Public holidays
Incorrect customer information
Delivery service disruptions
Remote delivery locations
Other circumstances outside our reasonable control

Cottonx is not responsible for delays caused by independent carriers or events beyond our direct control.

Tracking Information

Where tracking information is available for an order, customers may receive tracking details after the shipment has been processed and dispatched.

Tracking information may take some time to update after a package has been handed to the shipping carrier.

Failed Delivery Attempts

Customers may be responsible for ensuring that someone is available to receive a delivery where required.

If a package cannot be delivered because of an incorrect address, failed delivery attempts, refusal, or other customer-related reasons, additional shipping costs or return-related costs may apply.

Lost or Damaged Shipments

If you believe that your order has been lost or damaged during shipping, please contact us as soon as possible.

We may request relevant information, photographs, or other details in order to review the situation and, where appropriate, communicate with the relevant shipping provider.