Terms and conditions

Welcome to Cottonx.

These Terms & Conditions govern your access to and use of the Cottonx website and your purchase of products through our online store.

By accessing our website, browsing our products, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our other published policies.

If you do not agree with these Terms & Conditions, please do not use our website or place an order.

Cottonx reserves the right to update these Terms & Conditions from time to time. Any changes will be published on this page.

2. Business Information

Business Name: Cottonx

Business Email: support@cottonx.shop

Business Phone: +44 13087 12345

Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT -5:00)

3. Use of Our Website

You agree to use the Cottonx website only for lawful purposes and in a manner that does not violate applicable laws, regulations, or the rights of other individuals or businesses.

You must not:

Use the website for unlawful or fraudulent purposes
Attempt to gain unauthorized access to our systems
Interfere with the normal operation of the website
Introduce malicious software or harmful code
Use automated systems to improperly access or collect website information
Attempt to compromise website security
Misuse our content, services, or customer support channels

Cottonx reserves the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, systems, or services.

4. Product Information

Cottonx makes reasonable efforts to provide accurate and useful information about products displayed on our website.

Product information may include descriptions, photographs, sizes, colors, specifications, and other relevant details.

However, actual product colors may appear slightly different depending on your device, monitor, screen settings, lighting conditions, or other technical factors.

Customers are responsible for reviewing available product information before placing an order.

We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

5. Product Availability

Product availability may change without notice.

We do not guarantee that every product, size, color, or variation displayed on our website will remain available at all times.

If an ordered product becomes unavailable or an order cannot be fulfilled for an unexpected reason, we may contact the customer regarding the order.

6. Prices

Product prices displayed on our website are subject to change without prior notice.

The price applicable to an order is generally the price displayed during checkout when the customer completes the purchase.

Customers should carefully review the final order total before submitting payment.

Cottonx does not intentionally apply hidden or undisclosed charges.

7. Orders

When placing an order, customers are responsible for providing accurate and complete information.

This includes:

Full name
Shipping address
Email address
Phone number
Product selection
Size
Color
Quantity
Other information requested during checkout

Customers should carefully review all information before completing an order.

Submitting an order constitutes a request to purchase the selected products.

Cottonx may review an order before fulfillment and may cancel or decline an order where reasonably necessary, including in circumstances involving suspected fraud, payment problems, product availability, pricing errors, or incorrect information.

8. Order Confirmation

After placing an order, customers may receive an order confirmation by email.

An order confirmation confirms that the order request has been received. It does not necessarily guarantee that the order has already been processed or shipped.

If there is an issue with an order, Cottonx may contact the customer using the contact information provided during checkout.

9. Payment Methods

Cottonx currently accepts the following payment methods:

Visa
Mastercard
American Express
UnionPay
Google Pay

Payment availability may vary depending on the customer's location, device, bank, payment provider, or other circumstances.

Payment must be successfully authorized or received before an order can normally enter fulfillment.

10. Payment Security

Customers should provide accurate payment information during checkout.

Payment processing may be handled by third-party payment service providers.

Customers should never send complete payment card details, security codes, passwords, or other sensitive financial information to Cottonx through email or unsecured communication channels.

11. Shipping

Cottonx charges a flat shipping fee of:

£18 GBP per order

Our standard order processing time is:

1–2 business days

Our estimated transit time is:

4–5 business days

Our estimated total delivery time is:

5–7 business days

These delivery estimates are provided for general guidance and are not guaranteed delivery dates.

12. Order Cut-Off Time

Our standard daily order cut-off time is:

5:00 PM

Orders placed after 5:00 PM may be treated as received on the next business day for processing purposes.

The cut-off time does not guarantee same-day processing or shipment.

13. Shipping Delays

Although we aim to meet the estimated delivery timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

Shipping carrier delays
Severe weather
Public holidays
High shipping volumes
Customs procedures
Transportation disruptions
Incorrect customer information
Other unforeseen circumstances

Cottonx is not responsible for delays caused by independent shipping carriers or events outside our reasonable control.

14. Customer Responsibility for Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Cottonx is not responsible for delivery failures, delays, returned packages, or other shipping issues caused by incorrect or incomplete information provided by the customer.

Customers should carefully verify their shipping information before completing checkout.

If you notice an address error after placing an order, contact us immediately. We may attempt to assist if the order has not yet entered processing or shipment, but an address change cannot be guaranteed.

15. Returns and Refunds

Cottonx generally does not accept returns or provide refunds for completed purchases.

All sales are considered final unless otherwise required by applicable law.

Customers are responsible for reviewing product information, sizing, color, quantity, and other order details before completing their purchase.

Returns or refunds are generally not available because of:

Change of mind
Incorrect size selected
Incorrect color selected
Incorrect product selected
Incorrect quantity selected
Personal preference
No longer wanting the product
Failure to review product information before purchase

Nothing in these Terms & Conditions or our Return & Refund Policy is intended to exclude or restrict consumer rights that cannot legally be excluded or restricted.

16. Order Cancellation

If you wish to cancel an order, please contact Cottonx as soon as possible after placing it.

We cannot guarantee that a cancellation request will be successful because orders may enter processing shortly after being placed.

Once an order has been processed, prepared, or shipped, cancellation may no longer be possible.

17. Damaged or Incorrect Products

If you receive a product that appears to be damaged or materially incorrect, please contact us promptly at support@cottonx.shop.

We may request:

Order number
Customer name
Description of the issue
Photographs of the product
Photographs of packaging
Other information reasonably necessary to investigate the issue

Any resolution will be considered based on the circumstances and applicable legal requirements.

18. Intellectual Property

Unless otherwise stated, content available on the Cottonx website, including text, graphics, logos, photographs, designs, page layouts, and other materials, may be owned by or licensed to Cottonx.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without appropriate authorization.

Unauthorized use of our website content may violate applicable intellectual property laws.

19. Third-Party Services

Our website may use third-party services to provide functions such as payment processing, shipping, website hosting, analytics, security, or other services.

Third-party services may operate according to their own terms and privacy policies.

Cottonx is not responsible for the independent policies, systems, or practices of third-party service providers.

20. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to:

Maintenance
Technical issues
Server problems
Security updates
Internet service interruptions
Third-party service failures
Other circumstances beyond our reasonable control

We may modify, suspend, or discontinue any part of the website or its services when reasonably necessary.

21. Errors and Corrections

Cottonx may occasionally publish information containing typographical errors, pricing errors, product inaccuracies, or other mistakes.

We reserve the right to correct such errors and update website information at any time.

If an obvious pricing or product information error affects an order, we may contact the customer before fulfillment to clarify or resolve the issue.

22. Fraud Prevention

Cottonx may review orders for suspicious, unauthorized, or potentially fraudulent activity.

We may delay, cancel, or decline an order when reasonably necessary to protect customers, payment systems, or our business.

Where appropriate, additional verification may be requested.

23. Limitation of Responsibility

To the extent permitted by applicable law, Cottonx will not be responsible for losses or delays caused by circumstances outside our reasonable control, including carrier delays, weather events, internet interruptions, customs procedures, or incorrect information supplied by customers.

Nothing in these Terms & Conditions is intended to exclude liability or consumer rights that cannot legally be excluded under applicable law.

24. Customer Communications

By placing an order, customers agree that Cottonx may contact them regarding their order, payment, shipping, customer service requests, or other necessary transactional matters.

Customers are responsible for providing a valid email address and phone number.

We may also send promotional communications where permitted and where appropriate.

Customers may unsubscribe from promotional communications while continuing to receive necessary transactional communications.

25. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

Customers should review our Privacy Policy to understand how personal information may be collected, used, stored, and handled.

26. Changes to These Terms

Cottonx reserves the right to update or modify these Terms & Conditions at any time.

Changes may be made to reflect:

Changes to our services
Changes to our business operations
Changes to payment or shipping procedures
Legal or regulatory requirements
Improvements to customer experience
Other operational needs

The latest version published on our website will supersede previous versions.

27. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

28. Entire Agreement

These Terms & Conditions, together with our other published policies, constitute the general terms governing your use of the Cottonx website and purchase of products through our store.

Additional terms may apply where specifically communicated during the checkout process or in connection with particular products or services.